Returns

At this time, we are not offering returns.

In the unlikely chance that merchandise was damaged in shipment, please do not open or use the items until the carrier can inspect the shipment and a claim can be submitted. Please email longhornsteakhouse@harperandscott.com. for next steps.

Upon receiving your order:

- If the packaging appears opened or damaged, please notify the carrier immediately
- Check the contents of your package and verify that you received what was ordered against the confirmation email
- Retain all packaging materials if items are damaged or missing

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (minus the return shipping cost).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  longhornsteakhouse@harperandscott.com.

Exchanges

At this time, we are not offering exchanges. If you have a question or problem, please contact us via email at  longhornsteakhouse@harperandscott.com.